RETURNS & EXCHANGES POLICY

 

Country Charm

Thank you for supporting Country Charm. Each hat is thoughtfully designed and customised with care and intention. Please review the policy below before making a purchase.

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CUSTOM HATS

 

All custom hats are final sale.

Custom pieces are created specifically to reflect your personal design choices, and for this reason, they cannot be returned or exchanged.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photographs so the issue can be resolved promptly.

Deposits for custom hats are non-refundable.

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LIMITED DROPS / READY-TO-SHIP HATS

 

Ready-to-ship hats may be returned within 7 days of delivery, provided that:

• The item is unused and unworn

• It is returned in its original condition

• It has not been altered or damaged

Return shipping costs are the responsibility of the customer.

Once the returned item has been received and inspected, a refund will be issued to the original payment method (excluding original shipping costs).

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DAMAGED OR INCORRECT ITEMS

 

If your order arrives damaged or incorrect, please notify us within 48 hours of delivery with photographs of the item and packaging. We will work with you to resolve the matter as quickly as possible.

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IMPORTANT NOTES

• Natural variations are part of the custom design process and are not considered defects.

• We are not responsible for damage caused by improper handling, storage, or normal wear.

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If you have any questions before purchasing, please feel free to get in touch — we’re always happy to help.

Add a little country to your charm

Country Charm