SHIPPING POLICY

Country Charm

Thank you for shopping with Country Charm. Each hat is thoughtfully designed and carefully prepared for shipment.

Please review the information below regarding delivery.

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PROCESSING TIMES

Ready-to-ship (limited drop) hats are typically dispatched within 2–4 working days of purchase.

Custom hats have individual turnaround times, which will be confirmed at the time of booking. Dispatch will take place once your custom piece is completed.

You will receive confirmation once your order has been shipped.

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UK SHIPPING

We currently ship within the United Kingdom.

Shipping options and costs will be displayed at checkout.

If free UK shipping is offered, this will be clearly stated at the time of purchase.

All orders are sent via a tracked delivery service where possible.

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DELIVERY TIMES

Estimated delivery times begin once your order has been dispatched.

Please note that delivery timeframes are estimates and may vary during busy periods or due to circumstances beyond our control.

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INCORRECT ADDRESSES

Please ensure that your shipping address is correct at checkout.

Country Charm is not responsible for delays or losses caused by incorrect or incomplete address details provided at the time of purchase.

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LOST OR DELAYED PARCELS

If your parcel appears delayed or lost, please contact us and we will assist you in contacting the courier.

Once an item has been marked as delivered by the courier, responsibility passes to the recipient.

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QUESTIONS

If you have any questions about shipping before placing an order, please feel free to get in touch.

Add a little country to your charm

Country Charm